Frequently Asked Questions
Most frequent questions and answers
Can I change my design choice?
If you’re having serious doubts about your blog design choice, please reach out to us and we’ll see what we can do to change things for you.
**Please note that there may be various upcharges if the design you’d like to change to is a higher price than what you chose.
There may also be additional charges related to adding your customizations to the new design.
We can provide a quote for this once you’ve communicated what you need.
Do you offer refunds?
Five-Minute Blog absolutely wants you to be happy with your purchase.
With that said, we can refund the purchase price of your blog package, minus a $200 charge for time if we’ve already done your customizations.
**Note: this charge may be higher dependent upon any additional custom features you ordered, reimbursing us for our work time.
What IS NOT refundable are your hosting and domain name purchases. Your hosting company and/or domain name provider will have their own refund policies.
When will my blog be delivered?
Basic orders are delivered FIVE DAYS (sometimes less) from the time we’ve received all customization choices, contact information, hosting and domain name login information, etc. from you.
**NOTE: this time frame may significantly increase if we don’t receive prompt replies to emails requesting clarification/questions about your order.
Blog orders that include extra customizing will be dependent upon how many features you ordered.
We are happy to email you with an estimated delivery time once we have a completed order from you.
What comes with my blog?
Your blog package comes completely set up with a beautiful design, so you can start blogging right away!
We’ll even throw in a starter video so you’ll know how to navigate your dashboard and begin adding content and images of your own.
Every blog package also comes with the Genesis foundation (parent) theme at no extra charge.
Our designs use only quality premium child themes for optimal functionality and site security, as well as beautiful images that are fully licensed.